Customer Care Agent
We’re looking for french speaking customer care agent to join our team in Lviv to provide clear and good communication between our customers and their clients.
Skills:
communication skills that allow you to inform, help and advise customers clearly and to liaise effectively with other professionals listening skills, to understand exactly what customers require problem-solving skills confidence, patience, politeness, tact and diplomacy, when dealing with difficult situations motivational skills and an ability to supervise and lead a team of customer service assistants creative thinking, to be able to come up with new ideas to improve customer service standards an ability to work well under pressure computer skills must know basics and need to have a good understanding of Microsoft office languages - needs to speak English and French
Responsibilities:
providing help and advice to customers communicating courteously with customers by telephone, email and letter investigating and solving customers' problems, which may be complex or long-standing problems that have been passed on by customer service assistants handling customer complaints issuing refunds or compensation to customers keeping accurate records of discussions or correspondence with customers analyzing statistics or other data to determine the level of customer service we are providing
We offer- Competitive salary
- Comfortable office close to the city center
- Friendly team-atmosphere
- No bureaucracy, and rapid resolving of possible questions
- English courses, support in self-development